Virgin America is accepting applications for a Crew Scheduler. This position is responsible for notifying crew members of changes in their assignments, answering in-coming calls from crew, and assisting in hotel and travel for crew. In addition, reacting to flight irregularities and monitoring for compliance with all FAR’s and company regulations. This position works closely with other operational disciplines within the Operations Control Center. We encourage applicants holding Aircraft Dispatch Certificates to apply.
Job Responsibilities:
- Maintain the integrity of the flight schedule by ensuring that all segments have been assigned to a legal crew
- Ensure that all crewmember assignments are in accordance with FAA mandated regulations and company policies
- Coordinate with dispatchers to resolve problems that arise during the day-to-day operation
- Ensure that changes to the originally published schedule are communicated to crewmembers in a timely manner
- Resolve flight crew legality problems and rest requirements based on appropriate regulatory requirements
- Provide excellent customer service to the crewmembers.
- Effective verbal, telephone, written and interpersonal communication skills.
- Mathematical ability sufficient to perform basic calculations (addition, subtraction, multiplication and division).
- Two years of previous experience in a direct customer service contact position or within a call center environment preferred.
- Intermediate-level computer skills including Microsoft Office and Excel
- Typing skills 45 wpm
- AIMS software a plus
Job Requirements:
- Must be willing to work a flexible schedule. Hours of service include days, evenings, weekends and holidays
Interested applicants can apply online at www.virginamerica.apply2jobs.com
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