Republic Airways is accepting applications for a Customer Service Agent – above and below the wing. Performs all aspects of he operation to include customer service, operations, baggage services, cargo and ramp services functions.
Job Responsibilities:
- Ticketing Customers
- Passenger check-in and assistance, including curbside check in, CTX/oversize bags and providing wheelchair assistance.
- Gate management/boarding announcements
- Baggage services – lost luggage claim processing and tracking through BMAS
- One-on-one customer problem solving
- ASR close out process
- Responsible for driving the Jet-Bridge for passenger loading and unloading.
- Perform light cleaning of the aircraft cabin.
- Load, unload, and transport mail, luggage and freight.
- Marshall aircraft
- communicate pertinent information to Flight Crew personnel
- Perform air-start and ground power unit functions when necessary
- Service lavatory and potable water
- Determine aircraft performance and weight limitations for Company aircraft (performance failures may be subject to FAA investigation, fines, and possible personal liability.)
- Plans and communicates mail, freight, and luggage loading procedures.
- Determines and communicates any passenger capacity or weight restrictions.
- Brief flight crews on local weather, passenger loads, mail/cargo loads, fuel loads, gate changes, and Air Traffic Control holds.
- Complies with all Federal Aviation Regulations that pertain to the function
- Distributes flight plans, flight release, fuel slips and TSL (time/statistics load) messages.
- Complete daily reports.
- Responsible for updating FLIFO (flight following)
- Ensure the Captain is aware of any hazardous materials loaded on the aircraft and proper paperwork is completed.
Job Requirements:
- High School Diploma or GED
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Candidate must have and maintain a valid Driver’s License and a clean driving record that will pass the criteria set by our insurance carrier for on the job coverage.
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Must be able to qualify for and maintain a current US Customs Seal
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Previous airline or travel school preferred
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Must become weight and balance certified within 6 months.
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A good working knowledge of the Sabre Reservation System and BMAS
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Ability to type 25 to 30 words per minute.
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Ability to provide excellent customer service at all times.
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Excellent time management and prioritizing skills
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Excellent verbal communication skills in English
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Ability to read and understand weather reports, flight releases and flight plans.
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Possess basic mathematical skills.
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Various work schedules to include weekends, evenings and holidays
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Outdoor and indoors in various weather conditions.
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Ability to stand continuously for up to four hours at a time.
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Ability to do heavy lifting, pushing, pulling of objects up to 100 pounds occasionally and/or up to 50 pounds frequently.
Interested applicants can apply online at www.rjet.com
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