Southwest Airlines is accepting applications for a Customer Service Agent. Customer Service Agents at Southwest Airlines provide legendary Customer Service to our Customers desiring to travel and use our baggage/cargo service at our airport locations.   They also maintain positive relationships with all Internal and External Customers to ensure the success of Southwest Airlines.
Job Duties:
- Handles all   aspects of ticketing and checking in of Customers by operating a computerized point-of-sale system, boarding, baggage service and reservations;
- Handles all cash and credit card transactions in the purchase/refunds of tickets;
- Resolve Customer situations by providing Positively Outrageous Service;
- Be able to handle transitions in a timely manner including over sales, delayed or canceled flights, and any issued revolving around lost/damaged luggage;
- Completes paperwork and forms connected with work assignments pertaining to procedures and enter into Company’s information system as required.
Physical Requirements:
- Must be able to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40-50 pounds on a raised surfaces;
- Must maintain well groomed appearance and meet uniform appearance standards. (Agent’s weight must be proportionate to height presenting a neat appearance in uniform. Â Â Woman’s uniforms range from size 0 – 26, men’s range from waist size 27-42 inches.)
Minimum Job Requirements:
- High School diploma, GED or equivalent;
- Must be at least 18 years of age;
- Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986;
- You will need to be available to work a variety of shifts, including nights, weekends and holidays and overtime;
- Ability read and write English;
- Typing and keyboarding skills;
- Attend and successfully complete a training program in Dallas, Texas with a 80% grade point average;
INTERVIEWING LOCAL CANDIDATES ONLY. Interested applicants can apply online at www.swajobs.com
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