Executive Jet Management, a Berkshire Hathaway, Inc. company, is seeking qualified candidates for the position of Owner Services Manager. This position will be based at our corporate headquarters at Lunken Airport in Cincinnati, Ohio. At this time, only local candidates will be considered.
Position Responsibilities:
· Provide exceptional customer service to internal and external customers.
· Coordinate with Charter regarding subcontract and retail trips including but not limited to; processing owner approval; facilitating trip recoveries and updating shared information tools.
· Responsible for oversight of trip details including but not limited to passenger catering, transportation and other needs.
· Responsible for scheduling client flights and oversight associated with such trips.
· Responsible for requesting managed client’s permission to use their aircraft for EJM charters.
· Input Charter Managed crew schedule notes as needed. Be knowledgeable of Full Managed crew schedule.
· Must have detailed knowledge of the services provided by EJM, an understanding of aviation terminology, a general understanding of the various business aircraft and their operational capabilities.
· Assist in the input and research of flight/service deviations per the company’s deviation management process.
· Exercise good judgment and must exercise excellent written and verbal communication skills.
Minimum Qualifications:
· Minimum 4-year degree or extensive customer service experience.
· Experience can vary but ideally includes sales or customer service and knowledge of corporate aviation.
· FAA Dispatch License preferred but not required.
Must be available to work flexible shifts, including evenings, weekends, and holidays.
Starting work shift will likely be- Tuesdays through Fridays 12pm – 9pm and Saturdays 10am – 6pm and is subject to change on operational demand.
Executive Jet Management offers a salary commensurate with experience and excellent benefits including 401k, health insurance, and tuition reimbursement. To ensure a safe environment, we conduct a criminal background check. If you are interested in this position, please send your resume and salary requirements to:
resumes@ejmjets.com
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